Trust & Safety
Your safety isn't a feature. It's the foundation.
Every part of Pahiram is built around trust — because peer-to-peer only works when people feel safe.
Our Promise
Our Commitment
Pahiram exists because Filipinos already trust each other enough to share. Our job is to protect that trust with technology, systems, and real human support.
We don’t take safety lightly. It’s not a checkbox — it’s the architecture of the platform. From the moment you sign up to the moment a rental ends, we’ve built layers of protection for both sides of every transaction.
Protection
How We Protect You
Multiple layers of security built into every transaction.
Identity Verification (KYC)
Every user who rents or lends must verify their identity with a valid Philippine government ID. We match your ID to a selfie, verify the document, and flag inconsistencies. Unverified users cannot transact.
Secure Payments with Escrow
Money doesn't go directly to the lender when you book. It's held in escrow by Pahiram until the rental is completed and both parties confirm the item was returned in good condition. This protects renters from no-shows and lenders from non-payment.
Bilateral Reviews
After every rental, both the renter and the lender leave reviews. These are visible on profiles and listings. You can see exactly who you're dealing with before committing to a transaction.
Dispute Resolution
When things go wrong — and sometimes they do — our team steps in. Both parties submit evidence, and we mediate a fair resolution. We handle damage claims, no-shows, misrepresented listings, and more.
In-Platform Communication
All communication happens through Pahiram's messaging system. This gives both parties a record and protects against off-platform scams. Never share personal contact details with someone you haven't transacted with.
Insurance-Ready
We're building partnerships with insurance providers to offer optional coverage on rentals. Protect your equipment or your rental with a simple add-on at checkout. Coming soon.
Renters
For Renters: Stay Safe
Tips to protect yourself when renting on Pahiram.
- Check reviews and ratings. A lender with a strong track record is your best signal. Read recent reviews, not just the overall score.
- Communicate through the platform.Keep all conversations in Pahiram’s messaging. This protects you if a dispute arises and ensures our support team can see the full context.
- Inspect items at pickup.Take photos and note the condition in the app before you leave. If anything doesn’t match the listing, report it immediately.
- Report anything suspicious.Off-platform payment requests, pressure to skip verification, listings that seem too good to be true — report them. We investigate every report.
- Read the cancellation policy.Every listing has one. Know what you’re agreeing to before you book.
Lenders
For Lenders: Protect Your Equipment
Best practices for keeping your items safe on the platform.
- Verify your renters. Only accept bookings from KYC-verified users. Check their profile, reviews, and rental history before accepting.
- Document item condition. Take detailed photos before every handoff. Note any existing wear or damage in the app. This is your evidence if a dispute arises.
- Use platform messaging only.Don’t share your personal number or social media with renters. If a renter asks to transact off-platform, report them.
- Set clear terms. Your listing should clearly state operating requirements, return expectations, cancellation policy, and any restrictions. Clarity prevents disputes.
- Require a deposit.For high-value items, set a security deposit. It’s held in escrow and gives you a safety net for minor damage.
Reporting
Reporting
If something feels wrong, report it. You don't need to be sure — we'd rather investigate and find nothing than miss a real issue.
Go to the profile, listing, or booking
Find the content or user you want to report.
Tap "Report"
The report button is available on every profile, listing, and booking page.
Select the reason
Fraud, harassment, unsafe item, misrepresentation, etc.
Add details and evidence
Include screenshots, messages, or any supporting information.
Submit
All reports are reviewed by our trust and safety team. Reporters are kept anonymous.
We take action based on the severity — from warnings to permanent bans. You can also email trust@pahiram.ph directly with evidence.
Emergency
Something Went Wrong During a Rental
If you're in an active rental and something goes wrong, follow these steps.
Stay calm. Document everything.
Take photos, save messages, note times and details.
Contact the other party
Many issues are misunderstandings that can be resolved directly through platform messaging.
Contact Pahiram support immediately
Use in-app messaging (mark as "Urgent") or email support@pahiram.ph with [URGENT] in the subject line.
If you feel unsafe, contact authorities
Your physical safety comes first. Call local emergency services if needed, then report to us.
Do not resolve things off-platform
Our dispute resolution team needs a clear record to help you.
See something wrong? Report it.
We act fast. Help us keep the community safe.