Community
Our community, our rules.
Pahiram works because people trust each other. These guidelines protect that trust.
Values
Our Community Values
Pahiram is built on bayanihan — the Filipino tradition of helping each other out. Every interaction on this platform should reflect that spirit.
Respect
Treat every user the way you'd treat a neighbor lending you their equipment. Be courteous, patient, and professional — even when things don't go perfectly.
Honesty
List items accurately. Communicate openly. Leave truthful reviews. If something goes wrong, own it. The community runs on honest information.
Responsibility
Take care of borrowed items like they're your own. Honor your commitments. Show up on time. Return things in the condition you received them.
Bayanihan
We're all in this together. Help new users. Share tips. Give fair reviews. Build the community you want to be part of.
Do
Expected Behavior
The standards we hold each other to on the platform.
- Accurate listings.
Describe items truthfully — condition, specs, included accessories, known issues. Use real photos of the actual item. Misleading listings erode trust for everyone.
- Timely communication.
Respond to messages and booking requests promptly. If your plans change, let the other party know as soon as possible. Ghosting wastes everyone’s time.
- Fair reviews.
Rate your experience honestly. Mention what went well and what could improve. Don’t inflate ratings for friends or tank them for petty reasons. Other users depend on reviews to make decisions.
- Proper item care.
Renters: treat rented items with the care they deserve. Follow operating instructions. Return items clean, charged, and on time. Lenders: provide items in the condition advertised, with all necessary accessories and documentation.
- On-platform transactions.
Keep all bookings, payments, and communication on Pahiram. This protects both parties and ensures we can help if something goes wrong.
- Respect for time.
Show up when you say you will. If you’re running late, communicate. Repeated no-shows affect the entire community.
Don't
Prohibited Behavior
The following will result in immediate action. No warnings for serious violations.
- Fraud.
Fake listings, stolen items, identity misrepresentation, or any attempt to deceive users or the platform.
- Discrimination.
Refusing to rent to or from someone based on race, ethnicity, gender, religion, sexual orientation, disability, or any protected characteristic. Pahiram is for all Filipinos.
- Harassment.
Threats, intimidation, unwanted contact, stalking, or any behavior that makes another user feel unsafe — on or off platform.
- Unsafe items.
Listing equipment that is damaged, defective, or dangerous without proper disclosure. Listing illegal items or items that require licenses the renter doesn’t hold.
- Fake reviews.
Paying for reviews, writing reviews for transactions that didn’t happen, reviewing your own listings with alternate accounts, or pressuring users to leave specific ratings.
- Off-platform transactions.
Convincing or pressuring another user to pay, communicate, or transact outside of Pahiram. This bypasses our protections and is grounds for suspension.
- Spam and manipulation.
Duplicate listings, keyword stuffing, fake accounts, or any attempt to game search results or platform algorithms.
- Retaliation.
Retaliating against someone for leaving an honest review, reporting a violation, or filing a dispute.
Enforcement
Consequences
We enforce these guidelines consistently. The response depends on severity.
Level 1 — Warning
First-time minor violations (e.g., slow communication, mildly inaccurate listing). You'll receive a notice explaining the issue and what to fix.
Level 2 — Temporary Suspension
Repeated minor violations or a single moderate violation (e.g., no-show, off-platform transaction attempt). Your account is suspended for a set period. Active bookings may be affected.
Level 3 — Permanent Ban
Serious violations (fraud, harassment, discrimination, unsafe items) or continued violations after suspension. Your account is permanently removed. Active bookings are cancelled and affected users are supported.
We reserve the right to skip levels for severe violations. Fraud, threats, and safety issues are always treated as Level 3.
Appeals
Appeals Process
If you believe an enforcement action was made in error:
- 1.Email appeals@pahiram.ph within 14 days of the action.
- 2.Include your account email, the action taken, and why you believe it was wrong.
- 3.Provide any supporting evidence (screenshots, messages, context).
- 4.Our team will review your case within 7 business days.
- 5.You’ll receive a final decision by email. Appeals decisions are final.
Do not create new accounts to circumvent a suspension or ban. This will result in permanent removal without appeal.
Report
Reporting Violations
See something that violates these guidelines? Report it.
- On a listing:Tap the “Report” button on the listing page.
- On a profile:Tap “Report” on the user’s profile.
- In a conversation:Tap “Report” on any message.
- By email: community@pahiram.ph with details and evidence.
All reports are confidential. We never reveal who filed a report. We review every report and take action where warranted.
When in doubt, report it. We’d rather check and find nothing than miss something that puts a user at risk.
Questions about these guidelines?
Reach out to our community team.