Support
We're here to help.
Whether it's a booking question, a payment issue, or something unexpected during a rental — our team has your back.
Reach Us
Support Channels
Multiple ways to get the help you need, when you need it.
In-App Messaging (Fastest)
The quickest way to reach us. Open the app, go to Settings > Help, and start a conversation. You'll get a real response, not a bot.
support@pahiram.ph — Best for non-urgent questions or when you need to send attachments like screenshots or documents.
Help Center
Browse our FAQ and Help Center for instant answers to common questions about bookings, payments, verification, and more.
Expectations
Response Times
We aim to respond as quickly as possible across all channels.
| Channel | Typical Response |
|---|---|
| In-app messaging | Within 4 hours during business hours |
| Within 24 hours | |
| Urgent issues | Within 2 hours (see below) |
Business hours: Monday–Saturday, 8:00 AM – 8:00 PM PHT. We monitor urgent issues outside these hours.
Tips
What to Include in Your Request
Help us help you faster. When reaching out, include:
Booking ID
Found in your booking confirmation or dashboard. This lets us pull up your transaction instantly.
Screenshots
Of the issue, error message, or relevant conversation. A picture is worth a thousand words.
Clear Description
What happened, what you expected, and what went wrong. The more context you give us upfront, the faster we resolve it.
Device and Browser
If it's a technical issue, tell us what you're using (e.g., "Chrome on Android 14"). This helps us reproduce and fix the problem.
Urgent
Urgent Issues
Some problems can't wait. If you're dealing with any of the following during an active rental, flag it as urgent.
- Safety concern with equipment or a user
- Item not available at pickup despite confirmed booking
- Payment charged incorrectly or duplicate charge
- Account compromised or suspicious activity
- Active dispute that needs immediate mediation
For urgent issues, use in-app messaging and mark the conversation as “Urgent,” or email support@pahiram.ph with [URGENT] in the subject line.